At RC Fashion Jewellery, we want you to be happy with your purchase. If you receive a damaged, defective or incorrect product, please contact us as soon as possible.
- Return Eligibility
A product may be eligible for return or exchange if:
- You receive a damaged or defective product.
- You receive a product different from what you ordered.
- The product is unused and in its original condition and packaging.
- All original tags, packaging and accessories are intact.
Return requests must be raised within [X days] of delivery.
Products that have been worn, used, altered or damaged after delivery may not be eligible for return or exchange.
- Non-Returnable Items
For hygiene and safety reasons, certain products may not be eligible for return or exchange.
This may include products that have been:
- Worn or used
- Damaged due to improper handling
- Altered or modified
- Returned without original packaging or tags
Any product-specific return restrictions will be mentioned on the product page where applicable.
- Damaged or Incorrect Products
If you receive a damaged, defective or incorrect product, please contact us within [X days] of delivery.
Please provide:
- Your order number
- Clear photographs/videos of the product
- Photographs of the packaging
- A brief description of the issue
Our team will review the request and guide you through the next steps.
- Return Process
To request a return or exchange, contact us through:
📞 Phone / WhatsApp: +91 7027967337
📧 Email: rcfashionj@gmail.com
📸 Instagram: @rc_fashionjewellery
Once your request is approved, we will provide instructions for returning the product.
Please do not send products back without receiving confirmation from our team.
- Refunds
If your refund is approved, the refund will be processed after the returned product has been received and inspected.
Refunds will generally be made to the original payment method, where applicable.
The time taken for the amount to reflect in your account may depend on the payment gateway, bank or financial institution.
- Exchanges
If an exchange is approved, the replacement product will be subject to availability.
If the requested replacement is unavailable, we may offer an alternative solution or refund, as applicable.
- Shipping Charges
Original shipping charges may be non-refundable unless the return is due to an error on our part, such as sending an incorrect or defective product.
Return shipping charges, where applicable, will depend on the reason for the return and the specific return case.
- Order Cancellation
Cancellation requests should be made as soon as possible after placing an order.
Once an order has been dispatched, cancellation may no longer be possible. In such cases, the order will be handled according to our applicable return policy.
- Refund Processing
Approved refunds will be initiated within [X business days] after the return has been received and successfully inspected.
The actual time for the refund to appear in your account may vary depending on your payment provider or bank.
- Important Note
RC Fashion Jewellery reserves the right to reject a return or refund request if the product does not meet the eligibility requirements mentioned in this policy.
We may update this Return & Refund Policy from time to time. Any changes will be published on this page.
- Contact Us
RC Fashion Jewellery
📍 Dharuhera, Haryana, India
📞 Phone / WhatsApp: +91 7027967337
📧 Email: rcfashionj@gmail.com
📸 Instagram: @rc_fashionjewellery
Last Updated: September 2026